Catalyst AI Ltd
Effective Date: 6 August 2025
Last Updated: 6 August 2025

1. Introduction

Welcome to Catalyst AI Ltd. We are committed to protecting your privacy and ensuring transparency in how we handle your data.

This Privacy Policy outlines how we collect, use, and safeguard your information when you engage with our website and services.

Contact Information:
Email: jack@cata1ystai.com
Website: cata1ystai.com
Location: New Zealand

2. Information We Collect

We may collect the following types of information:

Personal Information

• Name, email address, phone number (when booking consultations or subscribing to our newsletter)

• Business contact details for service delivery

Business Information

• Company name, industry, and relevant business details (for AI consultations and services)

• Information about your business processes and requirements

Technical Data

• IP address, browser type, device information

• Pages visited, time spent on site, referral sources

• Cookies and similar tracking technologies

Communications

• Records of consultations, support requests, and feedback

• Email correspondence and meeting notes

3. How We Use Your Information

We use your information to:

• Provide and deliver our AI consulting and automation services

• Respond to inquiries and schedule consultations

• Send updates, marketing materials, or industry insights (only with your consent)

• Improve our website functionality and user experience

• Comply with legal obligations and business operations

• Develop and improve our service offerings

4. Legal Basis for Processing (New Zealand Privacy Act)

Under the New Zealand Privacy Act 2020, we process your personal information based on:

• Consent: When you opt-in to marketing communications

• Contract: To deliver services you've purchased or requested

• Legitimate Interest: To improve our services and website functionality

• Legal Compliance: To meet our legal and regulatory obligations

5. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data with:

Service Providers

• Scheduling and calendar management tools

• Payment processing services

• Email marketing platforms (with your consent)

• Cloud hosting and data storage providers

• Analytics and website optimization tools

Legal Requirements

• If required by New Zealand law or court order

• To protect our rights, property, or safety

• In connection with business transfers or restructuring

International Transfers

Some of our service providers may be located outside New Zealand. We ensure appropriate safeguards are in place for any international data transfers.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide ongoing services

• Comply with legal obligations (typically 7 years for business records)

• Resolve disputes and enforce agreements

You may request earlier deletion of your data where legally permissible.

7. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

• Encryption of data in transit and at rest

• Regular security assessments and updates

• Limited access controls and staff training

• Secure cloud storage with reputable providers

However, no online system is 100% secure, and we cannot guarantee absolute security.

8. Your Privacy Rights

Under the New Zealand Privacy Act 2020, you have the right to:

• Access: Request copies of your personal information

• Correction: Request correction of inaccurate information

• Deletion: Request deletion of your personal information (where applicable)

• Portability: Request your data in a structured format

• Opt-out: Unsubscribe from marketing communications at any time

• Complaints: Lodge complaints with the Privacy Commissioner if concerned about our practices

To exercise these rights, contact us at jack@cata1ystai.com

9. Cookies and Tracking

Our website uses cookies and similar technologies to:

• Remember your preferences and settings

• Analyze website traffic and usage patterns

• Provide relevant content and advertising

You can control cookie settings through your browser preferences.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites.

11. Updates to This Policy

We may update this Privacy Policy from time to time. Material changes will be notified via email or website notice. The latest version will always be available on our website.

Terms of Use

Catalyst AI Ltd
Effective Date: 6 August 2025

1. Acceptance of Terms

By accessing or using Catalyst AI Ltd.'s website and services, you agree to be bound by these Terms of Use. If you do not agree, please do not use our services.

2. Services Provided

Catalyst AI Ltd. provides:

• AI strategy consulting and training

• Business process automation solutions

• Custom AI implementation services

• Workshops and educational content

3. User Responsibilities

By using our services, you agree to:

• Provide accurate and complete information

• Use AI solutions responsibly and ethically

• Comply with all applicable laws and regulations

• Not misuse, copy, or resell our proprietary services or materials

• Maintain confidentiality of any proprietary information shared

4. Intellectual Property

All content, including text, graphics, logos, and proprietary methodologies, is owned by Catalyst AI Ltd. and protected by intellectual property laws. You may not copy, reproduce, or use our materials without written permission.

5. Service Limitations

AI Recommendations

• Our AI solutions and recommendations are tools to assist decision-making

• We do not guarantee specific business outcomes or results

• Final implementation decisions remain your responsibility

System Availability

• We strive for high service availability but cannot guarantee uninterrupted access

• Maintenance and updates may temporarily affect service availability

6. Limitation of Liability

To the fullest extent permitted by New Zealand law, Catalyst AI Ltd. is not liable for:

• Business decisions made based on our recommendations

• System downtime or technical issues beyond our reasonable control

• Indirect, consequential, or special damages

• Loss of profits, data, or business opportunities

Our total liability for any claim shall not exceed the fees paid for the specific service giving rise to the claim.

7. Payment Terms

• All fees are clearly stated before service delivery

• Payment terms are specified in individual service agreements

• Late payment may result in service suspension

8. Refund Policy

• Refunds are considered on a case-by-case basis

• Services already delivered are generally non-refundable

• Refund requests must be made within 14 days of service delivery

9. Termination

Either party may terminate services with reasonable notice. Upon termination:

• Payment obligations for completed services remain

• Confidential information must be returned or destroyed

• Ongoing support obligations cease

10. Governing Law

These Terms are governed by New Zealand law. Any disputes will be subject to the exclusive jurisdiction of New Zealand courts.

11. Changes to Terms

We reserve the right to modify these Terms at any time. Material changes will be communicated via email or website notice. Continued use constitutes acceptance of updated Terms.

12. Contact Information

For questions about these Terms or our services:

Catalyst AI Ltd
Email: jack@cata1ystai.com
Website: cata1ystai.com